 |
|
|
Payment Method :
All prices are in USD. We accept all major credit cards and bank payment online through PayPal.
Shipping Policy :
All orders will be shipped from Hong Kong via Hong Kong postal service***. Most orders will be processed and shipped within 2 business days of receipt. We provide the following shipping methods:
* Regular Airmail (14 - 21 business days)
* Registered Airmail (same as insured, 14 - 21 business days)
* Speedpost (3 - 5 business days)
Except Speedpost, which takes 3-5 business days (exclude delays in customs or natural disasters) to arrive most of the destinations, airmail packages usually takes 14-21 business days (without guarantee) to arrive. Please note that during certain times, the shipping turnaround time may be greater, depending on how fast the customs clears the cargo and how fast the local post office delivers the package.
Shipping Insurance :
Shipping insurance is optional but highly recommended. That's why we proivde the following discount.
* Order total less than $50.00: $2.00
* Order total greater than $50.00: Free upgrade to registered airmail with free insurance
Special notes to Italy & South America shipping :
Based on our experience, the average delivery time for Italy & South America countries is longer than others. It averages 8 - 10 weeks. Please be aware of this.
Customs Fees :
We are not responsible for customs fees such as tariffs and duties. Please be sure to check with your customs department and understand what fees may be involved.
Notes :
1. All items will be shipped on everyday but we do not offer Saturday, Sunday or holiday delivery.
2. All insured packages, except Speedpost packages, will be shipped via registered airmail.
3. All registered packages require signatures.
4. If you choose not to buy insurance for your order, we will not be responsible for the shipping loss. Please be aware of this.
*** All orders are shipped from Hong Kong. We only ship to the shipping address given in the order. We reserve the right to ship the orders from any locations. ***
Returns Policy :
Profashional Store HK offers the following Returns Policy:
* If for any reason you are not satisfied with any item, you may return it within 7 days of the date of receipt, via an insured method. Along with your returned package, please include an insert that clearly shows your name, order number, and items and quantities being returned. Please pack the returned items well. Items received damaged will be returned to the customer.
* Damage and defect claims must be made within 7 days of receipt. Once we receive your return, we will send a replacement or issue a refund for the purchase amount.
* Shipping and handling costs are not refundable unless the return is due to an error on our part. Returned items must be in the original packaging and condition.
* Please be aware that the customer is responsible for the return shipping costs, and we are not responsible for any shipping losses.
* Refunds will only be given if item is faulty so make sure you are prepared to buy.
* Please allow us 5 - 7 working days to process your return.
* Please contact us for more instruction before return.
Privacy Statement :
Profashional Store HK is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to [email protected] with 'unsubscribe' as the subject line.
Profashional Store HK does not sell, trade or rent your personal information to others.
|
|
|
|
